We Pursue a Higher Standard
We are a U.S.-based, well-diversified, growing precious metals producer with seven wholly-owned operations: the New Afton gold-copper mine in British Columbia, Canada, the Rainy River gold-silver mine in Ontario, Canada, the Las Chispas silver-gold mine in Sonora, Mexico, the Palmarejo gold-silver mine in Chihuahua, Mexico, the Rochester silver-gold mine in Nevada, the Kensington gold mine in Alaska and the Wharf gold mine in South Dakota. In addition, the Company wholly-owns the Silvertip polymetallic critical minerals exploration project in British Columbia, Canada.
Coeur Rochester is an open pit, heap leach silver and gold operation. The Rochester mine has the company’s distinct position as Coeur’s largest expansion investment project in its 95-year history. The expansion project initiated commercial production in Q1 2024 and is currently in ramp-up, targeting a tripling of production rates from historical. Additionally, Rochester has the largest silver reserve asset in the United States.
Coeur Rochester has been an integral part of the local community for over 30 years and is committed to supporting its cultural heritage, educational programs, and health and wellness programs.
Coeur Rochester employs approximately 450 mine engineers, geologists, front-line operators, exploration, and business leaders. Coeur Rochester prioritizes safety, teamwork, career development, and growth. If you want to grow your career in a progressive, team-oriented environment, apply today.
About the Job:
Coeur Rochester, a subsidiary of Coeur Mining Inc. based near Lovelock, Nevada, is seeking an IT Helpdesk Technician to join our Information Technology team at the Rochester Mine. The IT Helpdesk Technician serves as the first point of contact for technology incidents, service requests, and general technical support across the site. This role is responsible for troubleshooting and resolving basic technical issues, documenting and triaging support tickets, escalating incidents when required, and providing excellent customer service to site personnel.
This position plays a key role in maintaining reliable technology services that support safe and efficient mining operations.
This role is the entry point into Coeur Rochester’s IT team. You will gain hands-on experience with enterprise technologies, mining operations, and cybersecurity practices, with a clear path to advance into IT Technician and IT Administrator roles as your skills and experience grow.
Responsibilities:
- Serve as the first point of contact for end-user technology support requests and incidents.
- Respond to support requests through the ticketing system, phone calls, walk-ups, and email communications.
- Troubleshoot and resolve basic hardware, software, printer, network, mobile device, and account-related issues.
- Escalate incidents and service requests to appropriate technical teams when additional support or advanced troubleshooting is required.
- Accurately document all incidents, troubleshooting steps, resolutions, and escalation details within the ticketing system.
- Prioritize and triage incoming incidents based on operational impact, urgency, and established service levels.
- Support onboarding and offboarding activities including user account setup, equipment preparation, and access requests.
- Assist with deployment, imaging, setup, and replacement of desktops, laptops, mobile devices, and peripherals.
- Maintain accurate inventory records for end-user devices and related IT equipment.
- Provide professional and customer-focused support to employees, contractors, and vendors across site operations.
- Follow company safety policies, cybersecurity standards, and IT operational procedures.
- Comply with all company safety policies, MSHA regulations, and site access requirements.
- Identify recurring technical issues and communicate trends or improvement opportunities to senior IT staff.
- Support conference room technology, printers, and general office IT systems.
- Assist with maintaining cleanliness and organization of IT workspaces and storage areas.
- Perform other incidental and related duties as required and assigned.
Required Qualifications & Skills:
- High school diploma or equivalent required.
- Valid driver’s license required.
- Basic understanding of computer hardware, operating systems, networking concepts, and Microsoft Office applications.
- Strong troubleshooting and problem-solving skills with the ability to follow documented procedures.
- Effective verbal and written communication skills with a strong customer service focus.
- Ability to manage multiple tasks and priorities in a fast-paced operational environment.
- Ability to work independently as well as collaboratively within a team environment.
- Strong attention to detail and commitment to accurate documentation.
- Willingness to learn new technologies and develop technical skills.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Ability to safely work in industrial and mining environments when required.
- Associate degree, technical diploma, or relevant IT certifications considered an asset.
- Familiarity with Active Directory, ticketing systems, and remote support tools considered an asset.
- Previous helpdesk, customer service, or technical support experience considered an asset.
Work Environment and Physical Requirements:
- Site-based position located at Coeur Rochester mine near Lovelock, Nevada.
- This role requires travel throughout the mine site to support systems in offices, plant facilities, and field locations.
- The position may involve lifting equipment up to 50 lbs. and performing tasks requiring bending, kneeling, climbing, and reaching.
- Employees must be comfortable working outdoors in varying weather conditions including heat, cold, wind, and dust.
- Required PPE includes hard hat, safety glasses, gloves, and high-visibility clothing; additional PPE may be required for certain tasks.
- Walking and standing on uneven ground, steep slopes, and active mining areas may be required for extended periods.
- Occasional support outside standard business hours may be required.
- Valid driver’s license required.
Additional Information:
- Site-based position located at Coeur Rochester near Lovelock, Nevada
- Competitive Annual Bonus Program
- Relocation available for certain positions
- Full benefits on day 1 (medical, vision, dental, employee assistance program, Teladoc service)
- 6% dollar-for-dollar employer match to 401k or Roth, immediate vesting
- Bus service from Lovelock, Fallon, and Winnemucca
- Travel pay for those outside of bus service
It is the policy of Coeur Mining, Inc. and its direct and indirect United States subsidiaries (the “Company”) to provide equal opportunity employment to all Employees and applicants for employment. No person working at the Company's facilities in the United States is to be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, or veteran status.
