Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous Peoples.
EVR is proud to be part of the Glencore Group, joining a portfolio of operations around the world and a history that dates back more than 100 years in Canada.
Are you looking for a new career opportunity? Join our team.
Application Deadline: April 4, 2025
What we offer:
At EVR, we're dedicated to supporting our workforce on their unique career journeys.
EVR recognizes our employees' skills, competencies, and performance and offers opportunities with competitive compensation and benefits. We also aim to promote employee health and wellness and provide opportunities for professional development.
We believe in the power of diversity and strive each day to create a workplace where each individual is valued and respected for their contributions.
We also believe that our employees are the reason we are accomplishing great things and are committed to supporting them through our many different programs.
About the role:
Reporting to the Supervisor, End User Computing, the Technician, Desktop Support is responsible for the day-to-day delivery of site support services by providing tier one and tier two support for computer hardware and software.
To be successful in this role, we are looking for someone with excellent interpersonal and communication skills; someone who is self-motivated and collaborates well with a team. This person can deliver training and assistance in a professional and customer service-oriented manner. Outstanding attention to detail, adaptability, and the ability to prioritize contending demands in a fast-paced environment are vital.
Join us in the breathtaking Elk Valley of British Columbia. Here you will find outdoor adventure at your fingertips. Whether it is biking and skiing, or the laid-back atmosphere of fishing and hiking, there is something for everyone! Working a compressed work week with alternating Fridays off, come experience what work life balance is all about!
Benefits:
- Two Annual Bonus Plans
- Comprehensive Benefits Plan
- Retirement Package
- Health Lifestyle Account
In this role you will:
- Participate in and adhere to health and safety programs and policies
- Assist staff with the installation, configuration, troubleshooting, and ongoing usability of desktop computers, laptops, peripheral equipment, and software within established standards and guidelines
- Work with vendor support, help desk, and network operations staff to resolve client issues, maintaining a history through our ticketing system
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
- Coordinate with procurement staff to purchase hardware and software, assessing functional needs to determine specifications for purchases
- Assist in maintaining LAN/WAN records and, as appropriate, telephone systems cable
- Maintain local network policies, practices, security measures, and control documentation
- Deliver training on the operations and functionality of various applications, printers, and systems
- Allocate more sophisticated calls to the relevant IT support member and arrange for external technical support where problems cannot be resolved in house
- Follow up with internal support providers and third-party service providers until issues are resolved
Requirements:
- Minimum two years of experience in Information Technology within a corporate office technology environment
- Detailed understanding of Windows and Microsoft Office Suite®
- Familiar with all components of laptops and desktops and can replace peripheral components, perform upgrades and repairs to legacy systems
- Extensive experience with an incident management system
- Knowledge of computer hardware technology, remote diagnostics tools, client/server networking, and smartphone systems
- Valid Class 5 Driver’s License or equivalent
- Experience with internet and intranet including email, web-based applications, and internet browsers is an asset
- Familiarity with remote tools such as SMS, Remote Assistance, and Remote Desktop is an asset
- Knowledge in SCCM is an asset
The actual base salary offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.
To all applicants, your interest and effort are sincerely appreciated. While we thank everyone for their application, only those selected for an interview will be contacted. Successful candidates must be willing to satisfy the pre-employment requirements of a pre-employment drug screen and three professional references.
About EVR
EVR is a Canadian steelmaking coal producer. We take our responsibilities to our people, to society and to the environment seriously. The high-quality steelmaking coal EVR produces is an essential input for steel that can be used for constructing products such as wind turbines and critical infrastructure including rail, bridges, hospitals and schools.
