WHAT DOES AGNICO EAGLE VALUE?
At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value
you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.
About Our Operation
Canadian-based and led, Agnico Eagle is Canada's largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle was founded in 1957 and has consistently created value for its shareholders, declaring a cash dividend every year since 1983.
Agnico Eagle Mines' Macassa Mine is situated on the traditional homelands of the Apitipi Anicinapek Nation, Beaverhouse First Nation, and Matachewan First Nation. In honoring our relationships with and commitments to our Partner Nations, Agnico Eagle prioritizes the hiring of Members from these Nations. To support this commitment, members from these Nations seeking employment opportunities at the Macassa Mine are encouraged to self-identify during the job application process. This ensures that we can consider your application appropriately in line with our dedication to supporting our Partner Nations.
Want to learn more about Macassa Mine? Click here!
Your Next Challenge
Reporting to the Information Technology Lead, you will be part of the Information Technology Department. You will also ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.
- Resolve or escalate all calls forwarded by Regional Service Desk and ensure timely data entry into the ticketing system;
- Providing Tier 1+ and above technical support to a business unit’s employees;
- Maintaining working components through repair and/or replacement;
- Ensure adequate inventory for computers and spare parts;
- Assisting call-ins or live chat with technical difficulties;
- Assisting employees and contractors with hardware and software challenges;
- Provide all the necessary assistance to the users;
- Resolve all hardware issues related to technological equipment;
- Configure Desktop Phones, Mobile Phones, Tablet, Desktops, Laptops, Printers, Wireless Access Points, Cameras, etc.;
- Participate in on call rotation.
What You Need To Succeed
- College Diploma in Information Technology, or equivalent;
- 1 year of experience in the computer service field;
- Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint.
Your Work Schedule
- Schedule: 4 /3 schedule at our Macassa Mine in Kirkland Lake, ON.
