Client Relationship Management:
• Build and nurture strong relationships with key stakeholders within our Energy Storage Clients, including executives, project managers, and engineers.
• Understand client needs, objectives, and challenges to effectively position our software solutions and services as valuable business enablers.
• Serve as the primary point of contact for client inquiries, escalations, and strategic discussions.
Strategic Account Planning:
• Develop and execute comprehensive account plans to drive growth, maximize revenue opportunities, and expand our footprint within existing Energy Storage accounts.
• Identify new business opportunities within existing accounts and collaborate with internal teams to develop tailored solutions that address client requirements.
Sales and Revenue Generation:
• Meet and exceed sales targets by driving upsell and cross-sell opportunities within assigned accounts.
• Lead contract negotiations, pricing discussions, and proposal development to secure new business and contract renewals.
• Track sales metrics, pipeline activity, and forecast accuracy to provide regular updates to management.
Collaboration and Coordination:
• Work closely with internal teams, including Sales Engineers, Product Managers, and Customer Success, to ensure alignment on client needs and delivery of exceptional service.
• Collaborate with Marketing and Product Development teams to gather client feedback, identify market trends, and contribute to product roadmap discussions.
• Support the continued evolution of product pricing strategies for different markets in which Elysia operates.
• Work with customer purchasing teams, and internal finance teams to manage customer orders and invoicing.
Client Advocacy and Retention:
• Act as a trusted advisor to clients, offering insights, best practices, and thought leadership to drive value and foster long-term partnerships.
• Proactively address client concerns, manage expectations, and resolve issues in a timely manner to ensure high levels of client satisfaction and retention.
