ICMM presents Human Rights in the Metals & Mining Industry: Handling and Resolving Local Level Concerns & Grievances, the second in a series of publications designed to help member companies deal with challenging issues in this area. The publication sets out good practice approaches to help companies design and/or enhance existing complaints procedures or mechanisms. Focussing on this issue, which was highlighted in the recent publication, Human Rights in the Metals & Mining Industry: Overview, Management Approach and Issues, complements ICMM members’ work at the operational level to build strong, trusting relations with local communities around their operations. (more…)