Mining’s old guard needs strong medicine
A new report details subpar investor returns in the mining industry over the last decade, particularly big cap diversified companies which have not adapted to new realities.
At MINExpo Sandvik Mining is introducing a comprehensive suite of service products, tailored to the needs of a specific customer site.
These services can be selected from a ‘menu’ that will be consistent across all Sandvik support centers, allowing customers to tailor the support they need and enabling them to receive the same services, regardless of the location of their operation.
The service portfolio is based on traditional life-cycle, enhanced technical and business services, all of which are aligned to improve the overall safety situation, secure competence and knowledge for mine operations and increase our customers’ productivity, throughout all stages of their equipment’s life cycle. Sandvik’s unique service structure includes services that are independent of equipment and which are based on customers’ business requirements.
“We believe that it is of great value to our customers to be able to know the exact range of services that are available to them from each Sandvik location around the world. As we continue to develop more services that take full advantage of the available technology, not only on the equipment itself, but also within the mining environment, we are moving closer to providing real-time information to our customers. Enabling them to take decisions not only on the condition of their equipment, but also on the performance of their operations”, says Dan Allan, President Customer Services, Sandvik Mining.
By standardizing the individual elements within the service portfolio, the customer is assured of a consistent delivery of services, regardless of their location. It also enables Sandvik to ensure that the appropriate skills are available for each job.
At MINExpo Sandvik launches four (4) completely new and unique packages in what is called Service IQ. The four packages in Service IQ; Safety, Competence, Reliability and Producticity, will take data to its limit by delivering information to the customer’s desk, ready for decision making.
“By combining Sandvik’s expert knowledge of mining application with detailed machine data and an in-depth understanding of our customers’ operations through continuous collaboration, we are able to deliver ‘decision level’ reports that will, in combination with our advisory services, improve our customers’ bottom line. We do this in a collaborative approach to ensure knowledge transfer, sustainability and ownership, whilst focusing on the activities that will reduce or eliminate our customers’ operational bottlenecks. We call it Service IQ!”, says Dan.
